Due to the impact of coronavirus, we have needed to temporarily reduce the scope of our services. This means we are continuing to operate an emergency-only service for repairs and maintenance and are prioritising essential health and safety-related work (including gas safety inspections and other compliance work) and services to our most vulnerable.
We ask that you continue to only contact us on the phone in cases of emergency. This will ensure we can target and use our resources in the most effective way.
Emergency repairs include (but aren’t limited to):
When you call us to report an emergency repair, our contact centre staff will ask you some additional questions, and so will our operatives when they visit your home. This is to help keep both you and our staff safe, which is our top priority.
We have put together some information about the steps we will take when we visit your home to carry out an emergency repair, which you can find here.
We ask all customers requesting emergency repairs, or other essential visits, to please let us know if they are self-isolating or otherwise affected by coronavirus as we need to protect our colleagues too.
For more information about how we’re dealing with the impact of coronavirus, please click here.