8 Apr 2019

Have your say on Together with Tenants plan

GreenSquare is taking part in a new initiative to strengthen the relationship between housing associations and their tenants and residents. 

The National Housing Federation’s (NHF) have launched a new plan called Together with Tenants, this ambitious piece of work is aiming to deliver change across the sector and build a more collaborative, balanced relationship between housing associations and their tenants and residents.

The plan has four key actions, including a new charter setting out what residents can expect from their landlord.


What does this mean?

1. A new requirement in the National Housing Federation Code of Governance for boards to be accountable to their tenants and residents

Your landlord’s board would agree to be as accountable as possible to all residents and tenants

2. A new Together with Tenants Charter

Your landlord would set out, in a clear and publicly available document, what you can expect from them

3. Tenant and resident oversight and scrutiny of the Charter

Tenants and residents can publicly report on how your landlord is doing

4. A closer link with regulation

Tenants and residents oversight of the charter can provide useful evidence to the regulator about whether your landlord is compliant with the consumer standards

This proposed plan is currently being consulted on, and staff and residents from housing associations across the country are being encouraged to share their views on it and help take the work forward. GreenSquare customers can get involved too!

How to share your feedback

A full copy of the NHF’s Together with Tenants plan is available to download from their website. You can share your feedback in the following ways:

The consultation closes on Friday 19 April 2019 and all feedback should be submitted by this date.

Jenny Spoor, Interim Housing Director, said: "We are excited to be supporting the National Housing Federation with their Together with Tenants plan. It is a significant piece of work which closely aligns with our own efforts to put customers at the heart of what we do and improve our relationships. 

"Engaging with customers is a major part of the initiative, and the NHF are keen to hear from as many as possible, so we would encourage GreenSquare customers to take the opportunity to have their say.” 

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