This week (5-9 October) is National Customer Service Week.
Led by the Institute of Customer Service (ICS), who GreenSquare works closely with, this week is all about celebrating and recognising the importance of quality customer service, and the vital role it plays in creating a successful organisation.
This year National Customer Service Week celebrations are looking a little different, with everything taking place virtually.
Rachel Crownshaw, GreenSquare’s Customer Experience Director, said: “Anyone working in a customer services role will know that needs and expectations are always evolving. This has been increasingly evident over the past six months, as we’ve all needed to adapt to living amidst a global pandemic.
“We are continually looking at ways we can improve the service we provide. We will be using National Customer Service Week to really reflect on everything that we have learnt over the past six months, and on how we can take these learnings forward to continue deliver a simply brilliant service to our customers.”
We will also be hosting a range of activities for colleagues focusing on five key themes provided by the ICS: insight, capability and skills, recognition, leadership and trust.
You can view a video of Rachel (below) discussing more about what we have learned about delivering good customer service during a pandemic.
To find out more about National Customer Service Week, click here.