1 Mar 2019

GreenSquare receives regulatory notice

The Regulator for Social Housing has issued a regulatory notice to GreenSquare Group having found it had breached its Home Standard.

GreenSquare has a responsibility within this standard to meet all applicable statutory requirements which provide for the health and safety of tenants in their homes.
 
Ruth Cooke, interim chief executive at GreenSquare, said:

“Late last year, GreenSquare identified a number of properties with overdue gas safety certificates and notified the regulator of this. The group then commissioned a review into wider health and safety compliance, which identified further concerns that were also reported to the regulator.

“The main concern related to fire safety where a large number of priority actions arising from fire risk assessments had not been carried out. This issue affected a significant number of tenants in properties with communal areas such as flats and supported housing schemes. Our review also found that a number of lift insurance inspections had not been completed.

“It’s our responsibility to carry out risk assessments where necessary – and to then ensure that any resulting actions are carried out promptly. Clearly this hasn't happened and we apologise unreservedly for that. We understand that customers will feel let down and they have every right to feel that way.

“However, we have provided the regulator with assurance that the outstanding gas and lift safety checks and overdue priority actions from fire risk assessments have all now been completed, with work continuing on those that remain.”

Robin Bailey, chair of the GreenSquare board, said:

“GreenSquare has already seen significant changes to its executive in recent months, and further new appointments to our board will strengthen it further.

“We want to assure customers and other key stakeholders that our new senior team is one hundred percent focused on meeting our landlord health and safety obligations as an absolute priority.

“And this determination is emphasised not just by the personnel changes, but also by the funding of a major programme to fundamentally change the way we manage our compliance so that these past mistakes are not repeated.”

You can view the regulator's notice online via their website.

Read information for customers about the regulatory notice here.