GreenSquare and its Resident Scrutiny Panel have celebrated being the first to receive the ‘Quality Assured Scrutiny’ accreditation.
TPAS, HouseMark and CIH developed the framework of standards using their combined expertise and experience and in consultation with a range of tenants and landlords from across the sector.
The award was presented to GreenSquare at a ceremony that was themed as an old-fashioned tea party, complete with vintage china and a cardboard cut-out of Miss Marple. GreenSquare chair Hilary Gardner explained a link between the Resident Scrutiny Panel and Agatha Christie’s much-loved character: “Miss Marple did what she did in a quiet and unassuming manner – and challenged and investigated views and decisions.”
Jon Warnock, who presented the award, said: “TPAS, CIH and HouseMark are delighted that GreenSquare Group has been awarded our Quality Assured Scrutiny accreditation. The Group has a well-developed and longstanding commitment to involving residents and this makes it all the more deserving to be the first registered provider to receive this prestigious award.
“We're impressed with GreenSquare's approach to co-regulation and how they have firmly placed the Resident Scrutiny Panel at the heart of performance management across the entire Group. As a result, their work has made a considerable positive impact on frontline services.”
The GreenSquare Resident Scrutiny Panel (RSP) exists to examine the work of the Group. It is totally resident-led, has up to 12 members, and meets ten times per year. The panel's role is to examine and scrutinise decisions made by GreenSquare. Members look at all performance reports, board reports, performance information, budgets, complaints, and can ask to see any documentation or to speak to any staff, executive team or board member.
The panel's scrutiny of the organisation's activities has resulted in improvements to the customer feedback process, a reduction in costs related to dealing with antisocial behaviour, and the introduction of energy advisors.
Keith Fellows, chair of the GreenSquare Group Residents' Scrutiny Panel, said: “The panel is very proud to have achieved this Quality Assured Scrutiny accreditation, especially as we are the first to do so. This formal recognition will not only serve to encourage us to maintain a high standard of scrutiny, but more importantly, that we are working very effectively on behalf of GreenSquare's wider resident population.”
GreenSquare executive director Andrew Smith said: “This accreditation is proof of the hard work and effort put in by our panel and demonstrates the real and positive changes that can be brought about when an organisation engages in a genuinely meaningful way with its residents.”
Photos by PROFESSIONAL IMAGES