11 Jan 2019

Beware of scam phone calls

We have recently been informed about scammers calling customers pretending to be from GreenSquare and attempting to obtain bank details.

These particular scams are carried out by phone, known as ‘vishing’, or by email, known as ‘phishing’. The fraudsters try to con people into giving away sensitive information, typically bank details but also other personal information and passwords.

Scams like these catch people out in the UK every day – in fact more than three million people fall victim to scams every year, sometimes losing hundreds or even thousands of pounds.

Jan Morse, neighbourhood operations manager at GreenSquare comments: "Scammers are often very clever and have been known to work out a customer’s date of birth and who their landlord is. They’ll use what seems like a genuine reason for the call, for example updating property records for gas servicing, to get the information they want."


If you receive such a call and are not confident that it is genuine, end the call. You can contact our customer service team on 01249 465465 who can help look into whether the call was from GreenSquare.

To report a scam and help stop it happening to others call Action Fraud on 0300 123 2040. You can also report a scam online and find out more advice on their website at www.actionfraud.police.uk  

Get fraud alerts

Did you know you can sign up for free to Action Fraud Alert to receive direct, verified, accurate information about scams and fraud in your area by email, recorded voice and text message?

The system is provided by the National Fraud Intelligence Bureau (NFIB). It uses the Neighbourhood Alert Platform, which is a secure, national community messaging facility used by the police, Neighbourhood and Home Watch, Crimestoppers, Fire & Rescue Services and local authorities throughout the UK.

You can find out more and register via the website www.actionfraudalert.co.uk Registering is simple and easy. Once you have verified your account by responding to the verification email, you will be ready to receive alerts, based on the location you have provided and the things you have said are of interest to you.

Recognising our employees

Other common scams are doorstep scams, when someone comes to your door with the aim of scamming you out of your money or trying to gain access to your home to steal items from inside.

GreenSquare tradespeople are easily identifiable by their GreenSquare-branded uniforms. All GreenSquare staff members will always have an identity badge with them, which they should be wearing around their neck.

If the badge isn’t immediately visible, you can ask a member of staff if you can take a closer look at it. If you are still not sure, get in touch with our contact centre to confirm the staff member is who they say they are.

There is also advice about common scams, spotting a scam and reporting a scam available through the Citizens Advice consumer service online at www.adviceguide.org.uk or call the Citizens Advice consumer helpline on 03454 04 05 06.

Image: Citizens Advice scam awareness month 2018

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