Returning your home to us

When you decide to end your tenancy and give up your home, please follow the steps below so that the moving out process runs smoothly.

Four weeks’ written notice

Your tenancy agreement says that you need to give us four weeks’ written notice. The notice period starts on the Monday after we receive your written notice and, as long as you have included all the details we need, we will write back to you to confirm the date your tenancy will end. You will continue to be charged rent during the notice period.

Notice can be given either by writing a letter, completing a notice to quit form (see below), or, if you have contacted us by email in the past, by sending an email with the details to

For joint tenancies, a written notice from one tenant would end the joint tenancy for both of you.

Giving notice can also be done for you by someone with the legal power to deal with your affairs, such as a relative with power of attorney.

Legally the tenancy cannot continue if you change your mind about giving your notice., so you need to be sure that you want to end your tenancy before you give notice. We may be able to extend the notice period in some circumstances, for example, if you are moving to a new home that is not ready yet. The neighbourhood team can give you more information about this.

Notice to quit forms

Property inspection

When we receive your written notice, we will contact you to arrange a property inspection. This is important because our surveyor will visit you to make sure the property is clean, tidy, and in good condition. During the visit, we will discuss repairs that you may need to do before leaving. If you have made alterations to your home, the surveyor will need to see a permission letter or relevant certificate.

Leaving the property

All keys must be returned to our Methuen Park office in Chippenham, clearly marked with your name and property address, by 11am on the Monday your tenancy is due to end.

Office address:
GreenSquareAccord, Methuen Park, Chippenham, Wiltshire SN14 0GU

If you do not return the keys to us by this time, you will be liable for all weekly costs associated with the property until the keys are returned.

Our customer reception at Methuen Park is currently closed, but you can return your keys by post, using a tracked delivery service so proof of postage is available if it's needed, or in-person, using the secure post box outside of the office.

Please make sure you leave the property in a good condition, with any loft, garden, or storage area cleared. You will be charged for any damage, cleaning, removal of rubbish, or items left at the property.

Settle your rent account

If you owe any rent when your tenancy ends, we will send you a final bill to your forwarding address. This may not include any charges for repairs, removals, or cleaning because the cost of these works will only be known when we have finished the work to make it ready for the next customer.

Let people know you are moving

You need to contact:

  • all your utility suppliers to give them final meter readings and a contact address for final bills;
  • the local authority for council tax and housing benefit, if you claim this;
  • the Department for Work and Pensions if you are claiming any benefits.

If you have any further queries, please contact us.

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