This is the section if you are already a resident and need information about what we will do and what we expect that you will do.
There’s also information for people who want to exchange their house with another tenant, and an explanation of what to do if you decide to move out and return your home to us. Under certain circumstances, you may have a Right to Buy or Right to Acquire your property. This is explained fully.
You can see our Customer Charter, which explains more formally how and why we do things. We also explain why you need contents insurance and how to get it. We explain what tenancy fraud is and explain about antisocial behaviour and tenancy breaches. And, lastly, we list our internal policies that apply to residents, and we have some frequently asked questions.