Planned maintenance

Survey

You will receive a letter when a stock condition survey is due to take place at your home, and a surveyor will contact you to make a convenient appointment.

When the survey takes place the surveyor will need access to all the rooms in the property and access to all external areas. This is so we can look at the condition of the property to ensure that we do not miss any repairs that are required. The survey may take up to an hour to complete, and in some cases, it may take slightly longer.

Once the survey has been completed the surveyor will discuss with you all the repair and improvement work that has been identified, and give you an estimated timescale when work will start at your home.

Bathroom

As part of the planned maintenance process, we will also inspect the condition of your bathroom to see if it requires improving in any way. The surveyor will agree if anything is going to be done to the bathroom at the time of the survey.

Kitchen

As part of the planned maintenance process, we will also inspect the condition of your kitchen to see if it requires improving in any way. The surveyor will agree if anything is going to be done to the kitchen at the time of the survey.

If your kitchen is to be improved, it may be partially or fully upgraded depending on its age and condition. The surveyor will discuss this with you at the time of the visit.

General repairs

While the surveyor is completing a survey of your house, they will also look to see if there are any defects to the building that may need to be repaired or improved at the same time.

Asbestos

Before work is carried out in the property, we may carry out an asbestos survey so we can check to see if the property contains any asbestos, which will alter the way in which we work.

This will be carried out by one of our surveyors and they will discuss any concerns/questions you may have relating to asbestos. If you have any concerns that cannot wait until we survey the property, then please contact us.

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