Keeping you safe in your home is our top priority at GreenSquare.
As a responsible landlord, GreenSquare has a legal duty to ensure that a fire risk assessment is carried out to identify and remove any fire risks and hazards, or to reduce these as far as possible.
In our blocks of flats and similar sites, we make sure that fire risk assessments are up-to-date and that there are appropriate smoke detectors, fire alarms, fire doors and other fire safety measures in place.
We also regularly review any fire risks, as well as the procedures for preventing and reporting fires. How regularly fire risk assessments are carried out depends upon the type of building and the level of risk placed upon it.
We are part of a Primary Authority Scheme with Oxfordshire County Council Fire and Rescue Service. This means we have a legal partnership with them to give us consistent and reliable advice about managing fire safety in all our homes.
This page includes information on:
There’s a lot you can do to protect your family and your home from the danger of fire.
Do your monthly checks
Make an escape plan
Fire alarms are serviced regularly by trained, competent specialists. If you believe your fire alarm is not working, please contact us and we will have engineers attend urgently.
Fire extinguishers are usually not required in the common areas of blocks of flats. This is because it is potentially more dangerous for a resident to leave their flat and attempt to fight the fire using an extinguisher with no training. It is safer to leave the building.
Untrained people in a fire situation should go to a place of safety and call the emergency services.
Residents can choose to purchase portable fire-fighting equipment, such as a fire blanket or a multipurpose fire extinguisher, for personal use in their home. If you do, we encourage you to carefully read the instructions and guidance provided, never to take risks in a fire situation, and evacuate the building as soon as possible.
Managing the fire safety for our taller buildings is obviously a key focus. We classify high rise blocks as those of six storeys and above; we have a register of all these properties and are undertaking inspections of all them.
Each GreenSquare building has its own fire action plan, which will be clearly displayed in the communal areas. We ask you to familiarise yourself with the policy and follow the directions given.
The advice for residents on what to do in the event of a fire is still based on best practice guidance that we receive from the fire service. This advice is produced and promoted nationally by all fire services.
When you stay put, you reduce the risk of entering a smoky corridor unnecessarily and possibly being overwhelmed by smoke. Staying put also means firefighters can tackle the fire safely and quickly without being delayed by residents coming down the stairways.
Ultimately, it is your decision as to whether you stay put or leave the building. If you have a fire in your flat, or are in any way threatened by a fire in your block, you should immediately leave the building.
This guidance has been developed to ensure that our homes are safe and in response to the ‘Advice Note on Balconies on Residential Buildings’ issued by The Ministry of Housing, Communities and Local Government in June 2019.
Recent fire incidents that have been reported in the press have highlighted vulnerabilities where properties have balconies, particularly when they have been used for barbeques. As the safety and well-being of our residents is our primary concern, GreenSquare will continue to minimise risks to our customers.
Balconies and patios offer an invaluable outdoor space and can be an ideal place for socialising for many of our residents. However, a significant number of balcony fires start from the unsafe disposal of smoking materials and the misuse of barbecues. In addition to this, the risks are heightened because winds are stronger and can be less predictable at greater heights.
If you live in a home with a balcony, you should keep it clear. If a fire breaks out on your balcony, it could spread much faster than a fire inside your building.
Inside buildings, there are walls and doors that can contain a fire, and a limited supply of oxygen to keep the fire burning. Outside there’s an unlimited supply of oxygen and a fire can quickly be blown by the wind, spreading it upwards and outwards. This puts balconies or flats above you at risk.
However, there are simple steps you can take to keep you, your family and your neighbours safe.
You should not store anything on a balcony other than a suitable, non-flammable table and chairs. Combustible materials, which are items that can ignite and burn, should not be stored on a balcony or patio.
The following provides further details about what activities are permitted on balconies, or patios located under balconies:
Please note that the fire and rescue services also advise residents to avoid storing combustible materials, smoking and barbecuing on balconies because these can all help fires spread rapidly.
Take a look at your balcony now. Is there anything you need to do to make it safer?
Fire safety is important in all homes. Where there are lots of people all living under one roof such as a block of flats it is even more important. A fire in one home could spread. Fire doors are there to protect you and anyone else that lives in the property.
If you live in a flat, front doors are particularly important fire doors because they protect you, and everyone else in your block, not only from fire but also from smoke. We routinely inspect fire doors to make sure they meet the required standards - however, you can also help.
In the Grenfell tragedy smoke spread through the building because some fire doors did not shut properly. Every fire door, including flat front doors and doors into stairwells in blocks, should be fitted with a self-closing device.
The most common type of closure is the one mounted to the top of the door like in picture 1, below. However, there are other types including ones that are more concealed inside the door – like the one in picture 2. In some sheltered schemes flat front doors will be fitted with the type of self-closer in picture 3; this allows the front door to open and shut easily but when the fire alarm goes off this shuts your flat front door automatically. If you are not sure, please speak to your community officer or house manager.
If you live in flat or bedsit we would like you to do three simple checks:
Is there a self-closing device on your flat front door?
If you open your front door and let it go, does it shut by itself (without any help from you) by the time you can count to twenty?
Does the door close all the way into the door frame? It shouldn’t stay open at all. For example, sometimes they can get stuck on the lock or stick on the frame.
If you answered ‘No’ to any of the questions in the box to the left please contact us as soon as you can so we can come and make sure your door closes properly. Call customer services on 0300 111 7000. Sometimes we find that people have disconnected the self-closure because the older-style ones can make the door feel heavy. If you have any concerns about your door please let us know.
Never block a fire door or wedge it open.
If you live in a house with three floors (often known as a townhouse) you should carry out the same checks on all the doors leading onto the stairwell. This is to allow people to escape down the stairs safely in the event of a fire.
Millions of people in the UK expose themselves and their families to potentially fatal electrical accidents in the home by making simple blunders.
However, there are a number of simple visual checks that you can carry out yourself:
Further information about electrical safety at home is included in this information leaflet produced by the Electrical Safety First charity.
Fire service ‘safe and well’ visits help reduce the risk of fire in your home – checking and fitting smoke alarms and helping you make a fire escape plan, for example.
Firefighters can also provide advice and support on health and wellbeing:
Wiltshire 0800 038 2323
Gloucestershire 0800 180 4140
(These websites also have lots of other useful information and tips about staying safe in your home.)