Before you ring us about a repair, you can download our Repairs Reporting Guide. The guide will help you to clearly describe any repair problems in your home that we are responsible for carrying out. By giving us as much information as you can, you can help us get your repair problem fixed quickly.
To avoid putting the health and safety of customers and other people at risk, and to prevent serious damage to the building, we will need to carry out some repairs within 24 hours, although in some cases we will only be able to carry out a temporary repair within this timeframe. Typical examples of emergency repairs are:
Urgent repairs are when there is a serious inconvenience or the possibility of damage to a building, but it is not an emergency and does not put people in danger. Typical examples of urgent repairs are:
These are repairs which are not causing a danger to people’s health and safety. Typical examples of routine repairs are:
These can be repairs, replacements or improvement work to buildings or your home. We plan a programme of this work as it offers better value for money. Typical examples are replacing roofs, kitchens or doors and windows.
We aim to give you plenty of notice before we begin programmed work.