Service charges

In addition to your rent, you may also pay a service charge. Your service charge will cover the cost of services that you receive.

What services are covered by my service charge?

Click here for a full list of services that could be covered by your service charge.

How are service charges calculated?

At the start of each year, we review expenditure from previous years and changes in contract prices to estimate how much it will cost to provide services for your home. We use this estimate to set service charges for the year ahead.

What's the difference between fixed and variable service charges?

Fixed service charges

Fixed service charges are set at the start of the year. Regardless of how much is spent in the year, the charge does not change.

This means that if the cost of services and works required to maintain your home exceeds the service charge set at the start of the year, GreenSquareAccord will cover the additional costs. If we spend less than we estimated at the beginning of the year, customers will not receive a refund.

Variable service charges

As the name suggests, variable service charges can change.

If you pay a variable service charge, your payments will change if the actual cost of services differs from the estimate set at the start of the year.

We review our accounts at the end of each financial year to calculate the difference.

You will receive an annual service charge certificate in September/October which lists the services you have received and their associated costs.

What happens if I have a deficit or surplus balance on my annual service charge certificate?

If you are a tenant, your deficit or surplus balance will be carried forward to the start of the next rent year. For example, the 2020-21 year which ended on 31 March 2021 will be included in service charges for the 2022-23 year.

If you are a leaseholder, shared owner or freeholder, we will amend your payments to ensure that your account is clear by the end of the current financial year, providing suitable payments are being made.

What should I do if I can't afford to pay my service charge?

If you are struggling with payments, please contact us as soon as possible to discuss your options.

We use cookies to improve our website. To find out what cookies we use and what they do, please read our privacy policy.