Customers carry out ‘reality checks’ on GreenSquareAccord’s services, measuring their experience or observation of services against what GreenSquareAccord says it will do – in leaflets, policies and on this website.
One way of testing services is mystery shopping. In November and December 2018 customers 'mystery shopped' the neighbourhoods where they lived, assessing the standards of estate management. Following on from their feedback, we will provide better information on our website about the service and carry out satisfaction surveys following estate management work. You can find a summary of their findings here.
Keeping your home warm
Estate walkabouts and resident involvement
Impact of lettings policy on ethnic and European minority residents
‘Ready to Let’ Standards - Westlea
‘Ready to Let’ Standards - Isis
Financial Inclusion Survey
In-house Repair Team vs Repairs executed by Contractors