Greenview

 

 

Greenview is changing

From 1 April 2019 we’re retiring the points system we use for prize draws. 

We’re making rewards easier by:

  • giving you a chance to win one bigger better prize of £250 each month you complete a survey; and
  • entering you into our winter prize draw for the chance to win a top prize of £500, or one of two runner up prizes of £250. The more surveys you do the more entries you get – and the prize will be with you in time for Christmas!

At the same time, we’ll stop running the Greenview member website. This is where Greenview members have been able to log in to take part in quick polls and forum discussions, and use the link to complete surveys.

These changes are being made to pave the way for 'myGreenSquare', the online service for customers that we’re launching this year. When we go live all customers, once registered, will be encouraged and able to give us feedback by completing surveys when they sign in.

In the meantime existing Greenview members can continue giving feedback by using the survey link sent by email.

If you have any questions about these changes please get in touch with the Viewpoint team on 01249 465465 or email info@greensquaregroup.com.

 

Our recent surveys

Together with tenants - March 2019

This survey was looking at how we can work more closely with our customers, in line with the National Housing Federation's new 'Together with Tenants' initiative, which includes a proposed charter so customers know what to expect from their landlord. More details here.

Rents and service charges - February 2019

This survey was looking into how satisfied our customers are with the rent and the service charge (if applicable) that they pay. More details here.

Standards of service - January 2019

This survey was looking at service standards. We value our customers and are committed to providing you with great service; you are and should be at the heart of everything we do. More details here.

Governance and engagement - December 2018 

This survey was about governance and engagement; we want to ensure that our customers have a wide range of opportunities to influence and be involved in services we deliver. More details here

Grounds maintenance – November 2018

This survey was about our grounds maintenance service for GreenSquare land. More details here.

Green paper customer consultation – October 2018

This survey was seeking views on the government's social housing green paper 'A new deal for social housing' which focuses on the relationship between landlords and tenants, and proposes fundamental reform. More details here.

Handy help – September 2018

In this survey, we wanted to find out if you thought that GreenSquare should provide any additional repairs and maintenance services; how the service could be paid for; and who you think could benefit. More details here.

G2 magazine and annual review – July 2018

We carried out this survey to find out customers' views about moving G2 online, and to invite their suggestions about what they'd like to see included in the annual review for customers. More details here.

Residents and recycling – June 2018

This survey was looking into recycling, asking customers how they are recycling at the moment and what could be done to help them to recycle more in the future. More details here.

Social and affordable rents – May 2018

This survey was to get a customer viewpoint on offering social rents as well as, or instead of, affordable rents. More details here.

Antisocial behaviour – March 2018

This survey was to learn how satisfied customers were with how we manage antisocial behaviour (ASB). We have an in-house tenancy enforcement team that deals with serious or complex tenancy breaches, with housing or community officers managing low to medium level cases. More details here.

Digital access (use of the internet) – January 2018

This survey was part of a wider Customer Service Committee inquiry into whether our customers are ready to 'go digital' and access our services online. More details here.

 

Read about older Greenview surveys here