These regular Customer Focus sessions are where our customers have the opportunity to tell us what they think, and help us to shape our future services.
- make sure we understand what’s most important to you (your priorities);
- help us design and develop the products and services we offer (improve quality);
- question how we’re doing against the standards we set (improve performance);
- tell us what you think and feel about new ideas we have and share any you have (give feedback and make suggestions); and
- help us improve every customers' satisfaction with the services we offer and deliver.
You can view the latest feedback newsletter here.
Watch a video summary of the first Customer Focus session below.