Compliments and complaints

Due to the impacts of coronavirus, we have needed to temporarily reduce the scope of our services. We are now operating an emergency-only service for repairs and maintenance and only visiting our most vulnerable customers. Most of our team are working from home, some of whom are self-isolating or managing childcare commitments, as is the case for many across the UK. During this period, we will only be investigating complaints relating to our emergency-only service and we kindly ask for your understanding in being flexible with normal response timescales.

We welcome feedback and complaints – if you are not receiving the level of service we promise you, tell us immediately so we can put it right.

We use the feedback you give us to improve our services and share your compliments with staff to encourage good practice.

  • View the complaints procedure here.
  • View the complaints policy here.