Are you being threatened or abused by a relative, partner or ex-partner? Do you feel that you have no choice but to live with the abuse? Have they told you that there is nothing you can do, nowhere you can go, or that they will find you if you try to leave?
There is no excuse for domestic abuse and you can get help to stop it.
It is where you are being abused by someone you have a relationship with (or have had a relationship with in the past). This includes:
You can be abused whether you are a man or a woman. Abuse doesn’t just mean someone hitting you. It can also be:
Domestic abuse is a serious crime. You don’t have to live with it.
The law can seem complicated but do not be put off asking for help. This is a quick guide to what you can do to protect yourself and your family. You can talk to a member of our support services for more advice on what to do and your legal rights. They will listen to you without judging you or thinking badly of you. All information you share will be kept confidential.
You can also talk to any of the other organisations mentioned here. However, please remember that if anyone thinks that your child or children are at risk due to the situation, they have a duty in law to contact statutory services. Should this be the case then you will be fully informed that this is happening and why.
The law has changed. It is now easier for you to get help and protection from domestic abuse. You can get information about this from a solicitor, the police, Citizens Advice, victim support or a member of our support services. Domestic
Domestic abuse is a crime which the police take very seriously. Their first priority is your safety and wellbeing. They will help you if you want to press charges.
You can still get help from other agencies even if you do not want to report it to the police.
If you are suffering from domestic abuse and do not feel safe in your home there are steps that can be taken to make you feel more secure. However, if you do wish to leave your home we can help provide you with information on how to do so.
If you need to move quickly, you can contact us. We can provide you with information on temporary accommodation and may be able to help you access a place of safety.
Your local council
They may have a legal duty to provide alternative housing options if you are suffering from domestic abuse. They will look at your individual situation before deciding whether to do this. They will also work with you to find you a permanent new home – if it is required for your ongoing, long term safety.
This is a national network of organisations providing a wide range of advice and support. They can work with the refuge and other specialist domestic abuse services in your area to help support you.
This is an organisation for men who are suffering from domestic abuse. They can give you support and help find you a place of safety.
There are other specialist organisations and refuges for people of different religions and cultures. Please contact us (details back cover) for more information about these services.
You can claim Housing Benefit for both your home and your temporary accommodation for up to one year, as long as you plan to return to your home within 52 weeks. There is support available to help you receive what you are entitled to if you have to leave your home. Any refuge or domestic abuse support worker will help you plan these things. The council will also be able to give you information. Please do not end your tenancy without seeking advice first – you can leave your home with out ending your tenancy. Domestic abuse
If you want to move to another home we may be able to give you access to another property if your safety is at risk. If we are unable to do this or it is not suitable for your situation you can receive support to make a housing application. Please speak to us to find out more.
If you are not the tenant, you can still access a place of safety. You can then make a housing application in your own right. If you have children you may be able to get legal help to remove the abusive person from the home so that you and the children can remain – if this is what you choose to do, a solicitor will be able to help you.
If your home is deliberately damaged, it is usually up to you to pay for repairs. If your abuser damages your home, you should talk to your housing officer, as you may not have to pay for the repairs. We may ask you to report the incident to the police.
You are still able to receive help for your situation, this includes accessing a place of safety. You will be able to get support to help you manage anything to do with your tenancy.
You can claim benefits if you leave an abusive partner, even if you are working there may be some extra benefits you can access. The important thing is to ask for help early.
Please get in touch with us as soon as possible so that we can try to help you.
If you need help and it is an emergency and you are at risk please phone 999.
Other organisations you can call are listed below:
GDASS (Gloucester Domestic Abuse Support Services) 0845 602 9035
Gloucester Housing Support 01452 726951
Oxfordshire Domestic Abuse Helpline 0800 731 0055 www.reducingtherisk.org.uk
Wiltshire Council 0300 456 0100
Swindon Borough Council 01793 445503
Police Contact via the central telephone number: 0845 408 7000/Non-emergency: 101/Emergency: 999
Wiltshire Domestic Abuse Support Services - 01225 775276
Wiltshire Social Services - 01380 826200/Out of hours: 0845 607 0888
Swindon Social Services - 01793 466903/Out of hours: 01793 436699
Gloucester Social Services - 01452 426565/Out of hours: 01452 614194
Oxford Social Services - 0845 050 7666/Out of hours: 0800 833 408
Victim Support - 0845 303 0900
Women’s Aid Helpline (24 hours) - 0808 2000 247
Mankind (support for men suffering domestic violence) - 0870 794 4124
Broken Rainbow LGBT helpline - 0300 999 5428; Monday and Thursday 10am-8pm/Tuesday and Wednesday 10am-5pm
Your doctor, health visitor or solicitor should also be able to help you.
We provide a place of safety - short-term emergency accommodation for women,with or without children, who are fleeing domestic abuse.
GreenSquare (out-of-hours referrals can also be made on this number) - 01249 465465
Women’s Aid Helpline (24hrs) - 0808 200 0247
Wiltshire Domestic Abuse Support Services - 01225 775276
Police (non-emergency) 101 Police emergency 999
Social Services (emergency duty service) - 0845 607 0888
Wiltshire Council - 0300 456 0100
North Wiltshire Refuges - 01249 714873
Gloucestershire Domestic Abuse Support Service - 0845 602 9035
Referral process and criteria
As part of the referral process an individual’s circumstances will be assessed to establish if the service can meet their support needs.
If you are looking for support in another area, you can call the National Domestic Violence Helpline (24 hours) on 0808 2000 247 or visit the Women's Aid website www.womensaid.org.uk who have a services in your area page.