Gas servicing and heating

This section gives you more information about: gas leaks; about us; and how to contact us.

GreenSquare has a legal duty to service your gas appliances every 12 months. This is a very important check and it makes sure your gas appliances are working safely and efficiently. 

Carbon monoxide is a silent killer – you can’t see it, smell it, or taste it, but it can be produced by a faulty gas appliance. Ensuring your appliances are fully serviced is one way to reduce the risk of being exposed to carbon monoxide.

As part of our service programme, we will contact you up to two months before your service is due to expire and will write to you with an appointment date offering a morning or afternoon visit. You’ll also receive a text message reminder before the appointment. Alternatively, you can get in touch with us directly to arrange your own appointment. 

It’s important that you let us know if the date and time of your appointment isn’t suitable for you or if you’re not going to be home that day to give us access to your property. Each month we’re unable to carry out on average 30% of our prearranged appointments because the resident isn’t at home to let us in. This costs us money, which could be spent on our services for customers, and means that another vital check hasn’t been carried out.