How to pay your rent

Our contact number is 01249 465465

 Pay by bank standing order or direct debit

By bank direct debit.


We can set this up for you over the phone, please see the numbers at the top of this page. Alternatively, you can download a direct debit form. Click here if you are a Westlea resident. Click here if you are an OCHA resident. Residents in Gloucestershire need to contact us and we will send out the form.


 Pay at any Post Office


At any post office in the United Kingdom by cash, debit card, or by cheque, using the payment card that we sent you when your tenancy started.

 Pay using the Internet

Smartphone app – allpay. Download the app that will enable you to pay your bills from your Android, Apple, or Windows smartphone:

Android Allpay app    Apple Allpay app


 Pay by phone with a credit or debit card

By phone with a debit or credit card.

Please have your debit or credit card ready when you call. Wiltshire residents can use our 24-hour payment line on 01249 466106 (a recorded message will talk you through the process). If you prefer to contact us by telephone to make your payment, our contact details are at the top of the page.

 Pay at any 'PayPoint'

At any ‘PayPoint’. Use your payment card to pay wherever you see the PayPoint logo (conveniently located in local shops, newsagents, supermarkets, and service stations).


 Pay through Housing Benefit

Through Housing Benefit. You can claim Housing Benefit from your local council. If you need help with your claim, please contact us (details at the top of this page).


Universal CreditThrough Universal Credit. If you claim, or are eligible to claim, Universal Credit, you can do so online at If you need help with your Universal Credit claim, contact us (details at the top of this page).

 Pay through BACS or online banking

Internet. Go to and have your payment card and debit or credit card ready. 

 Pay at our office

At our office

From the 1 September 2015, we will no longer be accepting cash payments at our offices. If you require a payment card for use at the Post Office or PayPoint, please contact our Customer Services Team on the numbers above.