Over the last few months, we have been making changes to our customer services, to make it even simpler and easier for you to contact us.
You will hopefully have read about these updates in the latest issue of G2. But just in case, here’s a round up of everything that has happened:
There's now just one telephone number and one email address for you to contact us on:
01249 465 465 and firstname.lastname@example.org
It doesn't matter where you live, this number and email address will go directly to our customer services officers in the contact centre, who will be able to answer any query you might have.
You told us that you’d like to be able to get hold of us earlier in the morning and in the evening – and now you can!
Our opening hours have been extended to:
Contact centre: Monday to Friday 8am-7pm
Chippenham reception: Monday to Friday 8.30am-5pm
If you call us outside of our opening hours, your call will still be answered by our out-of-hours service, who will be able to help with any emergencies.
When you call us, you now have the option for us to phone you back rather than holding on the line for someone to answer. You simply need to press * key when prompted, follow the instructions and a customer service officer will call you back when your call gets to the front of the queue.
There’s now a quick and easy way for you to pay your rent, without having to speak to one of our customer service officers. When you call us at any time, you’ll be greeted and welcomed to GreenSquare and then given the option to press 1 to make a payment using our new automated payment option. Simply press 1, and you will be immediately transferred to the Allpay automated payment line. Be sure to have your payment reference number to hand.