Flat Leaseholders

Your lease explains how the whole block of flats is divided into private and shared spaces, and who is responsible for these areas.

The responsibilities are as follows:

  • You are responsible for your flat, which we define as the plaster surface to plaster surface of the walls, and the plaster surface of the ceiling to the surface of the floor.
  • Also, if you have pipes and cables buried behind the plaster or under the floor, you are responsible for keeping them in good order. If your pipes leak and the water escapes into another part of the building, you will be responsible for any repairs or any damage that is caused.
  • You are also responsible for any pipes or cables that pass through the main building and serve only your flat.
  • If a pipe or cable serves the shared areas of a building or more than one flat shares a pipe or cable, everyone involved must pay the cost of the repairs. We will include the costs for pipes and cables in shared areas in the service charge.
  • GreenSquare not responsible for managing any repairs in your flat, and they do not have any right to enter any flat to carry out a repair.
  • If water leaks from the flat above, it is your neighbour’s responsibility to deal with the problem. If your flat is damaged by a leak from another flat, or the roof leaks, we will use the insurance policy for the building to pay for the damage to your flat, and the excess will be passed on to every flat through the service charge.
  • If you want GreenSquare to deal with an issue on your behalf, for example serve a notice on the flat above so that the tenant carries out a repair, you will have to pay the costs of doing this.
  • If you report a repair, a builder is responsible. We only have to report that problem to the contractor. We are not responsible for the quality of the contractor’s work. If you want us to deal with an issue on your behalf, you will have to pay the costs of doing this.
  • A builder is responsible for faults for the first 12 months after they built the building, not from the date you moved in.
  • All newly built blocks of flats will have a building warranty with NHBC or Zurich. The warranty is for 10 years from the date that the building was completed. If you make a claim with NHBC or Zurich, you must pay the first £1000 of all claims.
  • NHBC and Zurich expect the builder to deal with all faults in the second year after they built the building, but the repair must be over £500.