Antisocial behaviour can make you, your family, and the wider community feel unsafe. Antisocial behaviour can cause you to feel alarmed, harassed, annoyed, or distressed.
It can also include domestic violence and abuse. If your partner, relative, or other person you live with is being violent towards you, click here for more information on what to do.
What is not antisocial behaviour?
We do not consider everything reported to us as antisocial behaviour. For example:
In these cases, we will give advice and guidance so the people involved can resolve the situation themselves. We consider these to be lifestyle differences or everyday living noises.
We do not think children playing is antisocial behaviour. Complaints about this will be referred to the Neighbourhood Team, who will work with those involved to resolve the issue. If the behaviour includes verbal abuse, intimidation, or criminal damage then it will be dealt with as antisocial behaviour.
What can I do if I am caused a nuisance?
Before reporting nuisance or antisocial behaviour to us – and only if you feel it is safe to do so – you should try talking to the person causing the problem because they may not realise they are causing a nuisance. This can often stop the problem straight away.
If the problem affects other neighbours, you may want to involve them as well. It can be easier to settle a dispute if the complaint comes from a number of people.
If the person causing the problem is not a GreenSquare tenant, we will have fewer powers to deal with them. In such cases, we can direct you to the agency that can help – this may be your local council. We will work in partnership with the agency to stop the nuisance.
What GreenSquare will do
How quickly will we deal with the problem?
This depends on how serious it is. We will respond to complaints as follows:
We will follow the step-by-step guide below:
We will ask you to talk to your neighbour. You should explain in a tactful way why what they are doing is upsetting you. You should only approach your neighbour if you feel able to do so, and only when you are calm and during the daytime.
If you feel unable to speak to your neighbour, you may prefer to download our pre-printed letter.
If you feel that you are not able to approach your neighbour, get in touch with your housing officer and tell them about the problem you’re experiencing.
When you make a report of nuisance or antisocial behaviour to us, we will investigate your complaint. We will ask you to provide us with details of what has happened and may ask to visit you at home if it appears that your neighbour is breaking their tenancy conditions. If there is no breach of tenancy conditions, we will discuss mediation to help you and your neighbour resolve the problem. Click here to download our antisocial behaviour incident log.
If it appears your neighbour has broken their tenancy conditions, we will investigate further. We may ask you to keep a diary of the nuisance and record it on a diary sheet. We will give these to you or you can click here to download a nuisance monitoring sheet.
After ten working days, we will collect the diary sheets to help us decide if your neighbour is breaking their tenancy conditions. If we decide they are not, we will let you know. In that situation, we will discuss mediation for you and your neighbour.
If your diary shows your neighbour’s behaviour is unreasonable and that they have broken their tenancy conditions, we will talk to them to warn them they are in breach of their agreement. We will advise them what they need to do to put things right. We will keep you informed of the steps we have taken.
If your neighbour continues to breach their tenancy conditions after a warning, we will decide the reasonable enforcement action to take. We will work with other local agencies such as the council and the police for additional evidence. If it is appropriate, we may apply to the court for a civil injunction to stop your neighbour causing the nuisance.
Getting on with your neighbours
We cannot force neighbours to get on with each other. You and your neighbours need to be considerate and tolerant towards each other. You also need to be realistic – everyone makes some noise. It is only a problem when it happens a lot, goes on for long periods of time, is very loud, or is at an unreasonable time (eg at night).
If someone has just moved into their home, allow them time to get organised in their new home.
Keeping you informed
We will tell you and your neighbour what is happening with your case at each step of the complaint. You can also contact your local citizens advice bureau for advice at any stage.
If you are not happy with the action we are taking, you should get in touch with GreenSquare’s Tenancy Enforcement Manager. If you are still not happy, you can ask to use our complaints procedure or contact your local authority to activate the Community Trigger.
Mediation – is a preventative measure designed to stop problems escalating and is used for neighbour disputes and similar situations. GreenSquare employs external mediators, who provide an independent and impartial service.
Civil injunction – is a court order preventing someone from doing something. The civil injunction is put in place to prevent a person, or persons, causing antisocial behaviour.
Community Trigger – is a process you can use to ask agencies to review their response to antisocial behaviour or hate incidents that you have reported.
The Community Trigger is a process you can use to ask agencies to review their response to antisocial behaviour or hate incidents that you have reported.
For Wiltshire, click here.
For Gloucestershire, click here.