Marketing and Sales Team
Purchasers Feedback Survey
This questionnaire is to provide feedback on how GreenSquare Marketing and Sales team are doing and your experience of the process prior to purchasing your property.
Please tick the relevant boxes with your answers and add your comments to help us better understand your experience of our service
First Contact with GreenSquare
1.
How did you hear about part rent/part buy with GreenSquare?
GreenSquare/OCHA/Westlea website
GreenSquare/OCHA/Westlea newsletter
GreenSquare/OCHA/Westlea Officer
HomeBuy (Catalyst/South West Homes) Roadshow
HomeBuy(Catalyst/South West Homes) Website
Local Authority
GreenSquare/OCHA/Westlea advertising
Friend or Relative
Rightmove website
Other
2.
How or where did you hear about the property you are buying?
Letter from GreenSquare
GreenSquare/OCHA/Westlea website
GreenSquare/OCHA/Westlea newsletter
GreenSquare/OCHA/Westlea Officer
HomeBuy (Catalyst/South West Homes) Roadshow
HomeBuy(Catalyst/South West Homes) Website
Local Authority
GreenSquare/OCHA/Westlea advertising
Friend or Relative
Rightmove website
Other .
3.
Was your first contact with GreenSquare through the Marketing and Sales Team?
Yes
No
4.
Did you find our staff friendly and helpful?
Yes
No
5.
Were all your questions answered satisfactorily?
Yes
No
6.
If you answered "No" to any of the questions above or would like to add anything else please do so in the space below.
Viewing
7.
Did the Marketing and Sales Officer work with you to agree a convenient appointment time for the viewing?
Yes
No
8.
Did the Marketing and Sales Officer arrive on time for the viewing?
Yes
No
9.
Did you find the information you received at the viewing helpful and easy to understand?
Yes
No
10.
Was the property easy to access?
Yes
No
11.
Were you able to view the property you wished to purchase?
Yes
No
12.
If you were not able to view the property were the reasons explained to you and were you given the option to view at a later date?
Yes
No
13.
If you answered "No" to any of the questions or would like to add anything else about the viewing please do so in the space below.
Interview
14.
Were you contacted within 5 working days of the viewing to arrange an appointment time?
Yes
No
15.
Was your appointment time convenient for you?
Yes
No
16.
Were you able to find our offices easily?
Yes
No
17.
During the interview were you given plenty of time and opportunity to ask questions?
Yes
No
18.
Was the information provided at the interview useful and easy to understand?
Yes
No
19.
If you answered "No" to any of the questions or would like to add anything else about the interview please do so in the space below.
Overview of the Service and Information
20.
How would you rate the quality of the information you have been provided with?
Excellent
Good
Satisfactory
Poor
Very Poor
21.
Do you think the information you were provided with was easy to understand?
Yes
No
22.
Are you able to communicate in English?
Yes - please go to Question 27
No
23.
If No, did we offer you interpreting services?
Yes
No
24.
Did we offer to translate information for you?
Yes
No
25.
Did you ask for information to be translated?
Yes
No
26.
Did you receive the translated information if you requested it?
Yes
No
27.
If you have a disability were you able to access our services with out difficulty?
Yes
No
Not applicable
28.
Did you use the GreenSquare/OCHA/Westlea website(s), please select which ones you used if applicable?
GreenSquare
OCHA
Westlea
Didn't use any websites
29.
If you used the website(s) were you able to find everything you were looking for?
Yes
No
30.
Did you find the website(s) easy to use?
Yes
No
31.
Were our staff helpful and friendly at all times?
Yes
No
32.
Was there anything else that we could have done to help you?
33.
Would you recommend our Association to anyone else?
Yes
No
34.
Overall how would you rate the quality of the service that you have received from GreenSquare?
Excellent
Very Good
Good
Satisfactory
Poor
Very Poor
35.
Overall how satisfied are you with the service that you have received from GreenSquare?
Very satisfied
Fairly satisfied
Neither satisfied nor dissatisfied
Fairly dissatisfied
Very dissatisfied
36.
If you answered "No" to any of the above or would like to add any further comments relating to the service you have received, please do so in the space provided below.
Equality and Diversity
37.
Are you:
Female
Male
Transgender
38.
Which age group do you belong to?
16-25
26-45
46-65
65+
39.
Do you consider yourself to be:
White British, English, Welsh or Scottish
White Irish
White Other
Mixed White and Black Caribbean
Mixed White and Black African
Mixed White and Asian
Any other mixed background
Asian or Aisan British Indian
Asian or Asian British Bangladeshi
Any other Asian background
Black or Black British Caribbean
Black or Black British African
Any other Black background
Chinese
Other
40.
Does anyone in your household have a disability or long standing illness?
Yes
No
41.
How do you define your sexuality?
Bisexual
Heterosexual
Lesbian, gay woman or gay man
Unsure
Refused
42.
Do you have a religion or faith?
Yes
No
43.
If Yes, please select as appropriate
Buddhist
Christian
Hindu
Jewish
Muslim
Sikh
Other
THANK YOU FOR TAKING THE TIME TO COMPLETE THE SURVEY