All of our schemes are managed by community officers, who visit on a weekly basis. They work closely with residents, providing help where necessary in the management of their tenancies and encourage community living and activities, as well as oversee the health and safety of the scheme.
Community Officer’s support residents to build a strong and lively community on the scheme. Whether through helping to promote activities, giving advice on where to find resources, or setting up resident groups, the aim is to give you and your neighbours the opportunity to join in and get involved with your community.
Each scheme also has a Housekeeper, who is responsible for the cleaning of communal areas, and making sure that schemes are tidy and welcoming places to live and visit. They can also assist in setting up the lounges for events, and they are a friendly and recognisable presence on the schemes.
All schemes also have a representative on our 55+ Forum. This keeps residents informed about what’s going on in the team and gather their input into decisions and policy making.
Our housing schemes encourage you to live in your own home independently and for as long as possible, knowing that help is available when you need it.
Newer properties are built to ‘lifetime homes’ standards, and in all schemes we can make special adaptations to flats so that you can continue to live independently and safely.
All homes have personal and fire alarms linked to a contact centre, so that residents can call for help if they need it. Most schemes have mobility scooter storage and charging areas, laundries, lounges, and guest rooms.
In Wiltshire, support can be accessed through Leonard Cheshire Disability and Somerset Care. This support can include calling you to find out how you are, home visits, and linking your property to a 24-hour alarm system so you know that help is always available in an emergency.