Boards and committees

GreenSquare's operating model is to have a main board and five committees – the audit committee, development committee, customer service committee,  remuneration and selection committee, and finance committee.

Find out more information about members of the GreenSquare Group Combined Board (GreenSquare Group Ltd, GreeSquare Community Housing, and Westlea Housing Association Limited) here.

The Customer Services Committee:

  • Gives its views on the Corporate Plan and ensures those matters that are important to residents are considered;
  • Gives its views on the level of risk that GreenSquare takes (its risk appetite) and identifies any risks for the Board's attention;
  • Gives its views on customer-facing strategies:
    • Asset Management and Regeneration – how we look after our homes and modernise older properties
    • Antisocial Behaviour – how we deal with those residents who cause a nuisance to others
    • Customer Experience  – the standard of customer service we provide and how and where we provide that service
    • Supported Housing – what services we provide to our vulnerable customers. The Committee also approves any large supported housing contracts that we enter into
    • Tenancy Sustainment – how we ensure that customers are able to successfully manage their tenancy, ensuring that they take advantage of help and assistance available
    • Communication Strategy – how we communicate with all stakeholders – customers, suppliers, and staff – in terms of information we share with them but more importantly how they give us their feedback.
  • Give input on the budgets and recommend to the Board the level of rents and service charges set.
  • Monitor performance at an operational level throughout the year, including how well we are doing with delivering the Corporate Plan and publishing an annual report to residents to tell them how GreenSquare is performing
  • Look at those Complaints we receive, what we have learnt from them, and how we can change our services in the future to avoid future complaints.

The Development Committee

•    looks at the programme of new homes we develop, social, affordable, and homes for sale, and monitors performance in relation to the delivery of these homes.

The Finance Committee

•    Looks at GreenSquare’s financial performance, signs off annual accounts prior to presentation to the Board;
•    Recommends the budgets to the Board, after review by the Customer Services Committee;
•    Looks at the money we borrow to ensure that we are able to deliver the Corporate Plan and monitors any loans we have to ensure that we manage them in accordance with the loan agreement.

The Audit Committee:

•    Reviews the annual financial accounts, once reviewed by our external auditor for referral to the Board;
•    Agree a programme of internal audit to review our internal controls and ensure that they are effective in managing our risks;
•    Receives individual audit reports from specialist consultants, identifies any weaknesses, and recommends changes to improve them;
•    Reviews the risk register and receives detailed reports on our top risks.

The Remuneration Committee:

•    Considers and approves our recruitment strategy;
•    Makes Board Member recruitment arrangements and agrees the skills required for each of the Boards and Committees;
•    Recommends any pay increases or changes in terms and conditions to the GreenSquare Board.