We want to make sure that our neighbourhoods are good places to live. The following standards tell you how we will deal with the issues that you’ve told us really matter.

Maintaining grounds and gardens

We will do the following:

  • cut the grass in our shared public areas (such as grass verges and communal gardens) from April to end of October. We try to do this every 14 working days, but sometimes it can be longer depending on the weather and how much work we have to do. 
  • cut all of the hedges in these areas once a year.
  • carry out essential work to any trees that are damaged or dangerous.


Tidy garden standard

Your garden is considered to be untidy if any of the following apply:

  • The grass is long and untidy.
  • There are lots of weeds or overgrown shrubs (particularly if this covers paths or boundaries).
  • There is litter.
  • Household items (for example, sofas) are left in the garden.
  • There is dog, cat, or other animal mess in the garden.
  • Fences or gates are broken.
  • Buildings such as sheds are falling apart.
  • There are scrap cars or car parts in the garden.
  • There are broken slabs and bricks in the garden.
  • Meter cupboards are broken.
  • Toys that are no longer used are left in the garden.

If we become aware that your garden is untidy, your housing officer will contact you to discuss this. It is your responsibility to resolve any issues but we may be able to help you find someone to assist if you need support to do this (for example if everyone in your household is ill or has a disability).


We will do the following:

  • If we find large items of rubbish in shared areas, either inside or outside blocks of flats, we will put notices on them asking the owner to take them away. The notices specify the date by which the item(s) is to be removed. If the owner does not take the items away, we will remove it and charge the owner (if we know who the owner is).
    If the owner is not known, the cost will be added to the communal service charge account. Please let us know who is responsible for dumping rubbish or fly tipping, so we can keep charges as low as possible for everyone else.
  • We will regularly clean all shared bin areas.


We will remove:

  • offensive graffiti (for example, racist language) within one working day of you telling us about it; and
  • all other graffiti within 21 days of you telling us about it.

How you can help us

You can make your neighbourhood a better place to live by doing the following:

  • Putting your bin bags in your bin.
  • Putting your bin out on the right day.
  • Getting rid of large items of rubbish by using your local council’s ‘bulk refuse’ service or by taking them to your local household recycling centre.
  • Telling us about any damage to areas that we own (for example, damage to our garages or bin stores), or other problems, as soon as possible.
  • Recycling as much of your rubbish as you can.
  • Keeping your garden tidy.
  • Telling us about any trees that you think may be unsafe.
  • Parking in a way that does not cause difficulties for your neighbours.