Passionate about great places to live


We want to make sure that our neighbourhoods are good places to live. The following standards tell you how we will deal with the issues that you’ve told us really matter.

Maintaining grounds and gardens

We will do the following:

  • cut the grass in our shared public areas (such as grass verges and communal gardens) from April to November. We try to do this every 14 to 21 working days, but sometimes it can be longer depending on the weather and how much work we have to do. Unfortunately, we cannot take the grass clippings away.
  • cut the grass in elderly or disabled tenants’ gardens if they meet certain conditions (for example, if they have no family nearby who could do this). This is a free service, but there is a waiting list because it is very popular.
  • cut all of the hedges in these areas once a year.
  • write to or visit anyone with an untidy garden (as explained under ‘Tidy garden standard’) and agree with them what they need to do to make it neater. We will then visit them within 28 days to make sure the garden is tidier.
  • replace or remove all out-of-date and damaged Westlea signs within one month of you telling us about them.
  • carry out essential work to any trees that are damaged or dangerous.


Tidy garden standard

Your garden is considered to be untidy if any of the following apply:

  • The grass is long and untidy.
  • There are lots of weeds or overgrown shrubs (particularly if this covers paths or boundaries).
  • There is litter.
  • Household items (for example, sofas) are left in the garden.
  • There is dog, cat, or other animal mess in the garden.
  • Fences or gates are broken.
  • Buildings such as sheds are falling apart.
  • There are scrap cars or car parts in the garden.
  • There are broken slabs and bricks in the garden.
  • Meter cupboards are broken.
  • Toys that are no longer used are left in the garden.


We will do the following:

  • If we find large items of rubbish in shared areas inside blocks of flats we will put notices on them asking the owner to take them away. We will do this within two working days of finding out about it. If the owner does not take the items away, we will remove it within 10 working days and charge them for the cost of this.
  • We will remove all large items of rubbish found in outdoor shared areas within five working days of finding out about them.
  • We will regularly clean all shared bin areas.
  • We will run waste and recycling events in our neighbourhoods.


We will remove:

  • offensive graffiti (for example, racist language) within one working day of you telling us about it; and
  • all other graffiti within 21 days of you telling us about it.

Criminal damage

We will investigate any report of criminal damage to shared or public areas, and tell you what we have done or are going to do about it, within 24 hours of you reporting it.

Other organisations

We will need to work with other organisations (such as the police and local councils) to tackle some of these issues. If we are waiting for another organisation to do something, we will contact you every two weeks to keep you up-to-date on what is happening.

How we will check that we are meeting these standards

We will do the following:

  • We will visit your neighbourhood regularly to make sure that there are no problems and check that we have done everything that we said we would do.
  • We will put information about what we do on our website at, in our newsletters, and in our residents' magazine.
  • We will tell you what we have done to put right any problems that you tell us about
  • We will tell you about improvements we have made. We will do this in our residents' magazine, our newsletters, and on our website
  • We will use information from residents and partners (like the Council) to agree changes to Neighbourhood Plans, and publish these changes in the newsletters and on the website.

How you can help us

You can make your neighbourhood a better place to live by doing the following:

  • Contacting your Neighbourhood Officer to find out how to influence your Neighbourhood Plan.
  • Putting your bin bags in your bin.
  • Putting your bin out on the right day.
  • Getting rid of large items of rubbish by using your local council’s ‘bulk refuse’ service (see the back of your tenancy handbook for contact details) or by taking them to your local household recycling centre.
  • Telling us about any damage to areas that we own (for example, damage to our garages or bin stores), or other problems, as soon as possible.
  • Recycling as much of your rubbish as you can.
  • Keeping your garden tidy (please ask us if you need help to do this).
  • Taking part in any clean-up campaigns that we run in the area.
  • Letting us know if we are not keeping any of these promises.
  • Telling us about any trees that you think may be unsafe.
  • Parking in a way that does not cause difficulties for your neighbours.

There are some useful contact numbers for local councils on the back of your tenancy handbook.